https://www.catykobeburt.com/blog daily 0.75 2015-09-16 https://www.catykobeburt.com/blog/reimagining-customer-support-communities monthly 0.5 2025-07-14 https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297389523-GDIY1EM6PF204KDQXKDQ/IMG_2121.JPG Blog - Reimagining Customer Support Communities - Bondi Beach; postcard perfect. https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297285920-2N1LSMVKQVTL5NGGH6II/IMG_2022.JPG Blog - Reimagining Customer Support Communities - Sydney Harbour Bridge https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297284753-X196ROYOWL92PEXEHE82/IMG_2030.JPG Blog - Reimagining Customer Support Communities - Sydney Opera House https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297286128-68LJSE1Y2PNXP368L3N7/IMG_2033.JPG Blog - Reimagining Customer Support Communities - Salted Caramel Gelato from Messina https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297288166-36QH3594L3OHPCMLW97I/IMG_2136.JPG Blog - Reimagining Customer Support Communities - Skinny Flat White https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297387386-KJ15JFM9UYARSSCR85WI/IMG_2085.JPG Blog - Reimagining Customer Support Communities - Lemons at The Grounds https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297389426-Z66GRIGFHPJ9EPAZHJLL/IMG_2087.JPG Blog - Reimagining Customer Support Communities - Flowers at The Grounds https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297393254-HLBOFBBWKO6BXKY9RON3/IMG_2141.JPG Blog - Reimagining Customer Support Communities - Hotcakes at Henley's https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297287781-B1P05ZEZ64XBM440AO0V/IMG_2052.JPG Blog - Reimagining Customer Support Communities - Co-Facilitating the ROI Workshop with Joe Cothrel https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442297391441-XAYXJTW3EO3GH6LUAR6S/IMG_2142.JPG Blog - Reimagining Customer Support Communities - Ferry rides with my favorite Hawk. https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442296822026-XTQ6MC2L12MU4ICTYW5N/IMG_2045.JPG Blog - Reimagining Customer Support Communities This was *not* the New Law Building, but a very lovely building on campus nonetheless. https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442296940922-IYCXPQ6MW2TXBWY90M9B/image-asset.jpeg Blog - Reimagining Customer Support Communities The closest thing to having my name in lights! https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1442296475442-Q14E0XV4DQN850URD9XR/image-asset.jpeg Blog - Reimagining Customer Support Communities The beautiful Venessa Paech & Alison Michalk, as captured by Mark Woodrow. https://www.catykobeburt.com/blog/2015/4/27/an-amazing-example-of-resetting-boundaries monthly 0.5 2025-07-14 https://www.catykobeburt.com/blog/2015/3/30/building-community-on-twitter-how-tchat-gets-it-right monthly 0.5 2025-07-14 https://www.catykobeburt.com/blog/2014/8/26/an-easy-tip-for-increasing-online-community-activity monthly 0.5 2025-07-14 https://www.catykobeburt.com/blog/2014/8/8/tips-tricks-for-building-a-community-management-reporting-dashboard monthly 0.5 2025-07-14 https://www.catykobeburt.com/blog/2014/8/8/how-to-create-a-community-dashboard-that-maps-to-your-business-objectives monthly 0.5 2025-07-14 https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1407566842833-YDVXL4UWHX5HCXVF9JRF/engagement.jpg Blog - How to Create a Community Dashboard that Maps to your Business Objectives Provide context around how engagement numbers contribute to your company's bottom line. https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1407566690829-92MJWZJKKQ625SJNXFF8/selfsupport.jpg Blog - How to Create a Community Dashboard that Maps to your Business Objectives https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1407566603147-HLXKE75JUH5IN6IM7OHV/searchtraffic.jpg Blog - How to Create a Community Dashboard that Maps to your Business Objectives Graphs that go up and to the right are always well received! https://images.squarespace-cdn.com/content/v1/50e3301ce4b0c2f4976ef9b6/1407566373543-8Y3TE0LVO3UZ15UI6TNZ/framework.jpg Blog - How to Create a Community Dashboard that Maps to your Business Objectives For kinesthetic learners like me, drawing something on paper works wonders! 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